Frequently asked questions

Call or text us at 403-473-2731, message us on WhatsApp, or email groomingsouth@kayennaspa.ca. Tell us your dog's name, breed, age and the service you'd like, and we'll find a time with the right groomer.

Appointments are usually booked 2–4 weeks ahead, depending on the season and which groomer you'd like. Earlier openings sometimes come up but can't be guaranteed. Holidays fill up fast, so book early.

Never. Every dog is hand-dried and fluffed with a blow dryer by their groomer.

Your dog works with one groomer from start to finish, in a calm environment. There's no assembly line and no being passed between staff.

Yes, it's one of our specialties. Our General Manager, Jesse, specializes in reactive and special-needs dogs, and several of our groomers focus on nervous and shy dogs. New clients booking with Jesse start with a 30-minute consultation. Reactive bookings may include a behavioural surcharge, assessed case by case.

We need 48 hours' notice to cancel or change an appointment. Late changes or no-shows may add a $26.25 fee to your next appointment.

Dogs are groomed at a specific appointment time, so we don't take dogs early. If you need to drop off or pick up more than an hour outside your appointment, a $26.25 kennelling fee applies.

A Deluxe Bath is $71.66–$154.35 and a Deluxe Bath & Haircut is $99.23–$176.40, depending on your dog's size, breed and coat. Nail trims start at $24.26. Prices are before GST. See our Services & Prices page for the full list.

As early as possible once they've had their vaccinations. Early, positive visits make grooming easier for life. Our Puppy Packages must be purchased before 6 months of age.

Unit E, 9827 Horton Road SW, Calgary, near Southland Drive and Macleod Trail. We're minutes from Haysboro, Southwood, Kingsland, Acadia, Fairview, Willow Park, Oakridge and Palliser.